Code of Support Foundation is a 501(c)(3) organization founded to provide critical one-on-one assistance to struggling service members, veterans, and their families who have the most complex needs. Co-Founders Kristina Kauffman and Major General Alan Salisbury recognized that the mental impact of serving our country, on soldiers and their families, was not being effectively addressed. Because of this they created Code of Support Foundation, and subsequently, the PATRIOTlink® service.
Teaming Up to Help Veterans
Code of Support Foundation (COSF) recently engaged the Bytelion Team to help them mobile-enable and re-launch PATRIOTlink. PATRIOTlink is a service offered by COSF that was created to help service members, veterans, and their families find available resources in their area. The goal for the service is to create a “one-stop shop” to find vetted, direct, and cost-free services for issues such as homelessness, mental health, unemployment and more. After consulting with COSF to understand their objectives, the team decided to provide critical updates to the existing site while concurrently developing a brand new platform to deliver a fresh modern design, mobile-ready experience, and additional features to support large organizations.
The Software Dilemma
PATRIOTlink is not the only service that offers search-based resource navigation for veterans. However, other options are very difficult to use and often include programs that no longer exist or are no longer accepting new clients. One thing that sets PATRIOTlink apart from these sites is that all the services listed go through a two-phase verification process prior to being released to users. All services are then re-verified on a regular basis to make sure the information on the site is always accurate and reputable.
The new platform allows users to sign up for a free account that grants them access to unlimited searches on the site. When a user signs up for an account, they are asked to enter basic information about themselves, their military service and what they need help with currently. The software then takes this information and searches through thousands of verified providers to return the most useful results in their area.
The new site officially went live to the public in July, and the feedback has been incredibly positive. Employees at Code of Support Foundation have been thrilled with how much easier it is to input new service providers and move them through the vetting process. Bytelion’s ability to improve workflow in the system and streamline the user interface allows COSF employees to do their job with ease! Data is better organized, which in turn lets users find the help they need more efficiently.
The team plans to continue working with PATRIOTlink through the end of 2019. Addressing the needs of large organizations remains a top priority for the development of the product. Enterprise-level accounts include support for regional and national organizations with many physical points of presence and larger teams of people supporting the needs of service members, veterans, and their families. Critical to managing these larger service organizations is the ability to optimize the deployment of resources. This is made possible by understanding where supply is not meeting demand and identifying the appropriate service criteria required.
We thank Code of Support Foundation for entrusting us with this project. We look forward to continuing to support PATRIOTlink in the coming months. If you would like to know more about how we can help your company, contact us today!